Bad Products or Services

Bad Products or Services!

Purchase these products at your own risk, I personally have had bad experiences with them and I am trying to pass on my knowledge to you!

All of these companies have the lowest rating I would ever give!

Port "A" Outfitters

The most unprofessional and unorganized store (yes, Store...not just tackle store) I have ever visited. I have witnessed the owner operators (husband and wife) having arguments and using fowl language at each other. They lost one of my 80W Penn Internationals and after two weeks of visits to the shop to retrieve it before a major tournament they have the nerve to get nasty with me on the last visit the day before leaving for Port O' Connor! I ended up driving to Corpus to find their reel repair man that was repairing the reels for them as a part time job from his home. That's not all - On a recent walk past the shop heading to a tournament banquet...I was accosted, cussed and threatened by the owners over an account bill that belonged to a friend of mine, one which he has never received receipts for and one of their friends (who was his short time boat captain) charged to his account. They were luck I was in a good mood after winning the White Marlin Division at a tournament and was heading to pick up my check!

Roy's Bait and Tackle is defiantly worth the short Corpus Christi drive!

HOOK N BULL

Boat Yard

This place is a Very Dirty Yard, they have a very seedy element working there. I used them for cheap repairs on things that wouldn't show, non-detail oriented items because they I could get a good price. The last and final time I went there they charged me over $1,000.00 more then the best place in town would have (Double the Price), just because they thought I had the money and was in a jam for the repair! Go to Fulton Yacht yard for your work they will match these guys price and the work is top notch!

These people have held my lower unit hostage since November

and they DO NOT honor their warranty! I'm going on my 3rd

from them and they still have not got it right!

Horrible chart plotting, especially from the middle Texas coast. Their repair shop will lie about repair needs and they would rather you purchase another unit!

No question for me anymore they have stepped up and satisfied this customer, my next engine will be MERCURY!

MERCURY has come around big time! I have 3 MERCURY engines (2-225hp EFI (800 hours) and 1-200hp Optimax (740 hours), I acquired all of these engines second hand and after putting a few hundred hours I started having a lot of problems and the shop costs plus missed trips were mounting beyond control! Last year I had numerous lower unit problems and a top level Customer Service person, while expressing his condolences, said they wouldn't help in anyway even though I believed to have a valid defect issue. I started my Products page based on the bad experiences that I had with Mercury last year, I really lost faith in MERCURY! In August of this year (2005) my 225hp had corrosion problems which since the engine was 4 years out of warranty, they declined to assist; then came the piston problem. Now here is where customer service really turned around, I sent pictures of my problem to MERCURY and after visiting with several people I found someone who really wanted to make customers happy. I was asked what I wanted, I was surprised because I really didn't want anything, my only initiative was to be an advocate for customers and the support of engines that have expired their warranties, in other words to show MERCURY there was a need to help people in the fishing industry keep their products running beyond warranty. Well MERCURY stepped up to the plate and put me back in business with a new powerhead for the Bay boat and they will discuss the powerhead problem on my offshore boat as well! These engines are 4 years out of warranty, yet they are still assisting me, that is customer service! I do own three engines and have a lot of public exposure, however if they are half as good with the recreational customer they earn the #1 On the Water label!

Sincerely,

Capt. Scott McCune